Who are keyholders and why do I need them?
A keyholder is a person who you have nominated to be the key contact. DLS require at least two nominated keyholders. If the alarm is activated and you are not available, one of your keyholders will be asked to visit your home to provide access for the police or other emergency services if required.
To ensure that your emergency is answered in the shortest time possible, your keyholders must live within twenty minutes' travelling time of your home, have keys to your property and be familiar with your home protection system.
If for any reason you are unable to nominate a keyholder there are companies which provide this type of service. .
Do DLS offer pet-friendly solutions?
Yes, DLS can offer you a number of options when designing your system to reflect your needs, taking your pets into account.
Will I be charged by the Police for any false alarms?
No, the police do not charge for attendance to an alarm. However they will downgrade and eventually withdraw their response if they are called out to excessive false alarms.
Who will maintain and service my security system?
All DLS monitored home security systems are fully serviced and maintained by our professionally trained engineers and we now offer either Remote Engineering Support (RES).
I’m thinking about adding the fire safety option to my monitored home security system. Is the fire safety function also monitored?
Yes, the fire safety option forms part of your monitored home protection system and you are connected to the DLS Alarm Receiving Centre. With a monitored system your fire safety feature is active and monitored 24 hours a day, even if your intruder alarm is not set.
Why do I need a telephone line for monitoring of my system?
The signal between your monitored home security system and the DLS Alarm Receiving Centre is passed through a telephone line so you will need active line to enable this transaction.
Will the alarm system work on telephone lines not provided by British Telecom?
This depends on which type of monitoring you require. However our system is compatible with most current telephone suppliers.
What if there is a fault with my telephone line?
In some instances the system will emit an audible tone if the telephone line has a fault at any time other than during an alarm. For further peace of mind we can advise on how your telephone line can be made more secure, using alternative technology.
Will the equipment I currently have on my telephone line such as a fax, answering machine, or personal computer affect my security system?
Our security advisors will be happy to provide you with advice on this subject. In most instances there will be no problems; however in certain instances it is advisable to have a separate dedicated telephone line for your security system.
Why do I need monitored home protection system to qualifying for Police Response in case of burglary or intrusion?
Following the latest guidelines issued by the Association of Chief Police Officers (ACPO), many police forces will not attend alarms from non-monitored systems unless there is also first hand evidence of a crime, whether from an owner or a member of the public. The police will attend to an alarm signal routed via the DLS Alarm Receiving Centre from a monitored alarm that qualifies for Police Response.
Does the alarm need to be reset by a technician after activation?
Most DLS security systems are fitted with a remote reset device. If you set off your alarm accidentally, it can be reset remotely from our Alarm Receiving Centre, saving you time and inconvenience. However, following a genuine alarm or activation which needs to be investigated, an DLS technician would be required to visit your home to reset your system and ensure it is fully functioning.
Once my system has been installed, if I have a question, is there someone I can speak to?
DLS Fire and Security operates 24 hours a day, 365 days a year. If you ever need to speak to someone, simply call our Service Bureau.
